Terms of Service

These general and specific terms and conditions govern the contracting of lockers owned by the entity, SITBACK MEDITERRANEA S.L., through the website www.lockersalicante.com, via WhatsApp, as well as in person at the Lockers Alicante commercial premises, located at Av. Salamanca 8, bajo derecha, in the city of Alicante, and their use. Likewise, these terms and conditions regulate the contractual relationship between SITBACK MEDITERRANEA S.L., ( owner of LOCKERS ALICANTE lockers) and the User who contracts the LOCKERS ALICANTE locker service.

The parties shall be referred to interchangeably as LOCKERS ALICANTE or SITBACK MEDITERRANEA S.L. and User or Customer.

LOCKERS ALICANTE offers its Users the possibility of renting any of its lockers for periods of calendar days (within the hours offered by LOCKERS ALICANTE).

What types of lockers does LOCKERS ALICANTE offer? LOCKERS ALICANTE offers THREE types of lockers:

• Medium lockers (M), measuring 560 mm x 440 mm x 290 These lockers can hold approximately one cabin bag or two small backpacks.
• Large lockers (L), measuring 560 mm x 440 mm x 590 These lockers can hold approximately two cabin suitcases or the equivalent in backpacks.
• Extra-large lockers (XL), measuring 560 mm x 440 mm x 900 mm. These lockers can hold approximately 4 cabin bags or one very large suitcase or one large suitcase and one cabin bag.

Within the limits set out in this document (see Section Limits on the use of lockers), a User may place any items they wish in the locker or lockers they have rented.

This can be found out by visiting the website www.lockersalicante.com and starting a booking.

The User may contract the locker rental service for a period of 6 hours or between a minimum of 1 day and a maximum of 30 calendar days, and said period must fall within the months when the establishment is open.

The locker rental service will be accessible during the hours indicated at the commercial premises, every day of the week, 365 days a year, from 00:00 to 23:59. Outside these hours, the lockers will not be accessible, as the premises where they are located will be closed for security and maintenance reasons.

No. Once the user has deposited their items, they can access the locker as many times as they wish, but must always leave it closed and empty at the end of the rental period.

The prices applicable to each product are those indicated on the website at the time of purchase. The final prices listed on the website include VAT and refer to the rental of a locker (depending on its size) per calendar day (a calendar day at Lockers runs from 8:00 a.m. to 7:59 a.m. the following day).

If there is an offer, it will be duly marked and identified as such, conveniently indicating the previous price and the offer price.

LOCKERS ALICANTE reserves the right to make any changes it deems appropriate to the website and the commercial premises at any time and without prior notice, and may update products and services on a daily basis depending on the market.

Purchases can be paid for by any of the methods indicated on the website at the time of booking, specifically by credit or debit card. However, if there are LOCKERS ALICANTE staff at the commercial premises, payments can be made in cash, by Bizum or by card.

The lockers offered through LOCKERS ALICANTE are fully automatic. Lockers can be reserved via the website www.lockersalicante.com.

The User must access the website www.lockersalicante.com and go to the reservations section. In that section, they must select the reservation period, size and number of lockers. They must also enter their first and last names, email address and mobile phone number.

Once these Terms and Conditions have been accepted, payment has been made by card and the booking has been completed, the User will receive confirmation of the booking, the number of lockers reserved and their security code for accessing both the premises and their locker(s) via email atno-reply@lockersalicante.com and/or via SMS on their mobile phone.

On the day of the booking, at the door of the commercial premises, the User must enter the code sent to them by email fromno-reply@lockersalicante.com and/or by SMS when making the booking on the touchpad next to the main entrance door. If the code is correct, the main door will open and the User will be able to access the commercial premises.

Once inside the commercial premises, the User must go to the touch screen located on one of the lockers and re-enter the booking code. If the code is correct, the booked locker will open automatically.

Therefore, the User will only be able to access their locker using the security code provided via email tono-reply@lockersalicante.com and/or via SMS to the telephone number provided at the time of booking. For this reason, SITBACK MEDITERRANEA S.L. is not responsible if the User enters this information incorrectly when making the booking and does not receive the security code for reasons attributable to the User.

Once the booking number entered on the touch screen has been confirmed, the assigned locker will be automatically opened, allowing the User to deposit their suitcases or other permitted items. The User must close the locker each time they open it, even when they remove their belongings permanently.

When the User wishes to open the locker for any reason, the system will ask them via the touch screen located in the commercial premises whether they wish to open it and continue the reservation (for example, because they have forgotten to remove or insert a bag) or whether they wish to open it to empty it and end the reservation.

If the User wishes to end the reservation, they must select the option to open the locker to empty it and end the reservation and, once they have emptied the locker, they must leave it closed so that another User can reserve it.

If the User selects the option to open the locker to empty it and end the reservation, the system will automatically unlock the locker so that it can be reserved by other Users.

If the User has left any luggage or objects inside the locker, SITBACK MEDITERRANEA S.L. will not be responsible for what the new User of the locker does with the luggage left by the previous User inside the locker.

In the event of a malfunction, lockout or any other type of technical incident when using the locker, provided that it is during business hours, the User will have access to the LOCKERS ALICANTE assistance service, which can be used by writing to WhatsApp +34 652 096 704. The aforementioned WhatsApp will not only deal with technical incidents or malfunctions, but also any other queries regarding the use of the locker.

Cancellations can be made up to 24 hours before the start date and time of the booking. For refunds, please note that LOCKERS ALICANTE will deduct the commission charged by the payment platform plus €1 for administration costs.

If the User wishes to modify their booking once it has been made, they must notify us by writing to WhatsApp +34 652 096 704.

The purchase of products must be made through the website www.lockersalicante.com and expresses full acceptance of each and every one of these General and Specific Conditions as shown at that time in the link that appears on the website itself, without the application of any new developments that may occur in the clauses of the General Conditions at a later date.

From the moment of acceptance, the user acquires the status of Customer of LOCKERS ALICANTE as described in these General and Specific Terms and Conditions. Any product or service offered subsequently by LOCKERS ALICANTE shall be subject to a new contract.

If the Customer wishes to read the General Terms and Conditions in more detail, they can consult them on the website.

LOCKERS ALICANTE informs you that it archives the electronic documents in which purchases are formalised.

In order to contract the rental of LOCKERS ALICANTE lockers, the following requirements must be met:

• Be at least 16 years of
• Fill in the necessary details to complete the booking and

• Accept these general terms and conditions for contracting the service and using the lockers.

The User must save the code sent to the email address and/or mobile phone number provided by LOCKERS ALICANTE, as it will be essential for entering the commercial premises, opening the locker and collecting the luggage.

The service will end when the User selects the option on the touch screen to open the locker and leave permanently. In this case, the User must remove all items from inside the locker and leave it closed.

If the User has left any items or objects inside the locker, SITBACK MEDITERRANEA S.L. will not be responsible for what the new User of the locker does with the items left by the previous User in the locker.

Similarly, the user may send an email tohola@lockersalicante.com with their booking details if the forgotten item is found; LOCKERS ALICANTE will contact them and send it to the address indicated by the user, who must bear all shipping costs, which must be paid in advance to our bank account.

By contracting the LOCKERS ALICANTE locker rental services, the user undertakes, in particular and without limitation:

• To use the lockers for the sole purpose of storing their property that needs to be temporarily kept in a safe place.
• To use the lockers diligently and, in particular, to ensure that the locker has been properly closed when the User leaves the premises (after inserting or removing the items). In the event that the User leaves their locker open with their belongings inside, SITBACK MEDITERRANEA S.L. shall not be liable for any loss, theft or damage that may have been caused.
• Not to use the lockers for illegal or unauthorised purposes. In particular, the User undertakes not to store objects whose mere possession or trafficking is illegal (such as stolen goods, drugs, pornographic material or anything that is in any way degrading to human beings, etc.).
• Not to deposit any goods whose possession requires a licence without such a licence or authorisation (such as weapons).
• Not to place any type of material in the lockers that is polluting or dangerous (such as flammable objects or hazardous substances).
• Not to use the lockers to store animals or any type of living or deceased
• Not to place food in the lockers, except for packaged food that cannot spill, stain the lockers or produce odours of any kind in the LOCKERS ALICANTE
• Not to disclose your security code to any third party, as you are fully responsible for any breach of this obligation and its consequences. The reservation code is personal and non-transferable and can only be used by the person who made the reservation. It cannot be transferred to a third party when the person who made the reservation goes to collect their belongings from the commercial premises.
• Not to use the lockers to store goods to be collected by a third The lockers must not be used as a means of transporting goods between parties. This is a use that is not authorised by LOCKERS ALICANTE.
• Access the premises and remain there for the sole purpose of accessing the rented locker and only to carry out a specific action in relation to the items stored The User may not remain on the premises for longer than is strictly necessary.
• No eating or drinking inside the
• To remove any items stored in the rented lockers at the end of the rental
• To leave the lockers, at the end of the service, in the same condition in which they were found and, in particular, to notify LOCKERS ALICANTE via WhatsApp +34 652 096 704 of any incident encountered by the User in the use of the lockers or their condition.
• Not to take photographs or videos inside the LOCKERS ALICANTE premises (except for those necessary to capture the reservation/security number) and, in particular and without limitation, not to take photos or recordings of the security mechanisms of the premises.
• Not to include money, jewellery, technological items (tablets, computers, televisions, ) or goods of special value in the lockers, the user being solely and exclusively responsible for the decision to use the rented lockers to store such goods of special value.
• To pay for the locker with a credit/debit card belonging to them or with the authorisation of the cardholder.

The User shall hold SITBACK MEDITERRANEA S.L. harmless for any damages arising from the breach of their obligations under this contract, both those set out in the previous clause and those specified in the other clauses of this contract and those arising from them.

Failure to comply with any of these Conditions may result in the withdrawal or cancellation of the Services by LOCKERS ALICANTE without prior notice to the Customer and without giving rise to any right to compensation.

Likewise, in the event of failure to comply with the rental period, failure to use the lockers properly and damage caused to the lockers by Users, the following shall apply:

If the User does not remove the items from the lockers within the rental period, the following rules will apply depending on the case in question:

• If the User does not respond to contact or remove the items within 20 calendar days (inclusive) from the end of the rental period: In this case, the items will remain in the rented locker, and SITBACK MEDITERRANEA S.L. reserves the right to remove them and place them elsewhere. For each day that passes from the expiry of the rental period without the User having collected the items, until they are collected by the User, an amount equivalent to the price of the uncollected storage will be charged per day, regardless of SITBACK MEDITERRANEA S.L.’s right to claim damages actually suffered.

• SITBACK MEDITERRANEA L. reserves the right to retain the items until the User has paid the amount owed in full.

• Likewise, if the User requests the return of the parcels by post, the cost of the return will be borne 100% by the User and SITBACK MEDITERRANEA

S.L. will not assume any risk for the transport of the packages.

• If the User requests shipment, the transport costs shall be paid by the User prior to shipment. In this case, SITBACK MEDITERRANEA S.L. will charge an amount of 300 euros plus VAT for the service provided in managing the collection and delivery of the goods to the transport company. SITBACK MEDITERRANEA L. reserves the right to retain the packages until the User has paid the full amount owed.

• If, after 21 calendar days (inclusive) from the end of the rental period, the User has not claimed the return of the packages, it will be understood that the goods have been abandoned by the User for all purposes.

In this case, SITBACK MEDITERRANEA S.L. may dispose of them as it sees fit or convenient, depending on the type of abandoned goods, with full indemnity for SITBACK MEDITERRANEA S.L.

SITBACK MEDITERRANEA S.L. reserves the right to remove any object that does not comply with the regulations for the use of lockers and is a prohibited object. In such cases, SITBACK MEDITERRANEA S.L. shall be authorised to call the police or competent authority and report the conduct, as well as to remove the prohibited items in any manner it deems appropriate or convenient, with full indemnity for SITBACK MEDITERRANEA S.L.

The User shall be responsible for the items they place in the lockers.

In any case, the removal of prohibited items will incur a penalty of 300 euros, which does not exclude the obligation of the non-compliant User to compensate SITBACK MEDITERRANEA S.L. for the damages actually caused, in the manner it deems appropriate or convenient, depending on the type of abandoned goods, with full indemnity for SITBACK MEDITERRANEA S.L.

The User shall be fully liable for any damage or deterioration caused to the lockers due to their misuse or improper use and to the commercial premises. In such cases, the User shall compensate SITBACK MEDITERRANEA S.L. for the physical damage caused to the locker(s) and/or commercial premises, as well as for any loss of profit.

In particular and without limitation, the User causing the damage must pay SITBACK MEDITERRANEA S.L. a penalty of the daily rental fee for each day that the locker is unusable, set at €100 per day, as well as the cost of repair or replacement, which is quantified at €1,000 in the case of replacement, the above regardless of any damages that may be proven to be greater.

Any damage caused by the User to the premises due to misuse or improper use will be penalised with a minimum of €400, which may be increased to the amount that SITBACK MEDITERRANEA S.L. can justify for the damage.

The penalties detailed in this section shall be paid by the User using the same payment method used by the User when contracting the service or by bank transfer to the account indicated by SITBACK MEDITERRANEA S.L. if requested by the User. The User expressly agrees that SITBACK MEDITERRANEA S.L. may collect the amounts established in this section using the User’s card or payment method used when contracting the service and, if requested by the User, provide a breakdown of the expenses incurred and the penalties applied.

SITBACK MEDITERRANEA S.L. undertakes to maintain the locker service active and to make available to the User, during the contracted period, the locker or lockers contracted by the User in good working order.

SITBACK MEDITERRANEA S.L. also undertakes to resolve any incident that may arise in the use of the lockers as quickly as possible.

SITBACK MEDITERRANEA S.L. offers a locker rental service and is not responsible for the safekeeping of items. The User is solely responsible for the goods placed in the rented lockers.

The User must, where appropriate, file a report with the competent authorities in the event of theft, loss or damage to the items stored for any reason.

SITBACK MEDITERRANEA S.L. offers a 24-hour video surveillance service, 365 days a year, which the User expressly accepts. Therefore, in the event that the competent authorities require the aforementioned recording, it will be sent to them as soon as possible by SITBACK MEDITERRANEA S.L.

Users who have not reserved their locker through the means offered by SITBACK MEDITERRANEA S.L. (website or at the commercial premises themselves, using the software provided for this purpose) shall not be considered Customers of SITBACK MEDITERRANEA S.L. and, therefore, these General and Specific Terms and Conditions of Contract shall not apply to them.

In particular, the following shall not be considered Customers of SITBACK MEDITERRANEA S.L.:

• Those persons who accept the reservation code provided by another User, either because that User leaves the locker or to share it.
• Those who leave their belongings in an open locker without prior reservation and do not call SITBACK MEDITERRANEA S.L. to try to resolve this error.
• Those who leave their belongings outside the lockers provided for this
• Those who are on the premises for purposes other than reserving a locker and using it.

If the User considers that they have grounds for making a complaint, they may do so by sending an email tohola@lockersalicante.com . SITBACK MEDITERRANEA S.L. will endeavour to resolve the incident and find a satisfactory solution for all parties.

If the User is not satisfied with the response from SITBACK MEDITERRANEA S.L., they have the option of submitting a complaint form to the consumer authorities of the Community of Alicante. The information and the corresponding form can be obtained by clicking HERE.

The language in which the contract between SITBACK MEDITERRANEA S.L. and the Customer will be drawn up is Spanish, even if the Customer has chosen any other language available on the touch screen to navigate the website.

The intellectual and industrial property rights over the works, trademarks, logos, and any other items subject to protection contained on the website and in the commercial premises of LOCKERS ALICANTE belong exclusively to LOCKERS ALICANTE or to third parties who have authorised their inclusion on the website and/or in the commercial premises. The unauthorised reproduction, distribution, commercialisation or transformation of such works, trademarks, logos, etc. constitutes an infringement of the intellectual and industrial property rights of LOCKERS ALICANTE or the owner thereof, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights.

Likewise, the information that the Customer can access through the website and the touch screen located in the commercial premises may be protected by industrial, intellectual or other property rights. LOCKERS ALICANTE shall not be liable in any case and under any circumstances for any infringements of such rights that you may commit as a user.

Although the Privacy Policy is regulated in the “Privacy Policy” section of the website www.lockersalicante.com, the following is provided for in these Terms and Conditions:

In accordance with Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (the “LOPD”), we inform you that SITBACK MEDITERRANEA S.L., with Tax Identification Number B54386883, will be responsible for the processing of the personal data you provide within the framework of this Contract.

The personal data processed will be kept for as long as the contractual relationship between SITBACK MEDITERRANEA S.L. and the User is maintained, and will subsequently be kept, in a blocked form, for the time necessary to comply with any applicable legal obligations.

The legal basis for carrying out the aforementioned data processing is the execution and management of this contract.

The first and last names, telephone number and email address provided by the User will be transferred to Drop Point Systems S.L.U. for the purpose of managing the booking.

If your personal data also has to be communicated to third-party providers, SITBACK MEDITERRANEA S.L. will sign the corresponding data processing contract with said providers, for the purpose of guaranteeing that your personal data is processed by said third parties in accordance with the requirements and guarantees of the LOPD.

Likewise, the User is informed that the data processed through video surveillance will be processed for the purpose that led to its installation, which is linked to ensuring the safety of people, property and facilities.

The aforementioned recordings will be incorporated into files owned by SITBACK MEDITERRANEA S.L. or authorised third parties for security purposes and for the legally established period of time, and will only be transferred to the competent authorities (judges, courts or law enforcement agencies) in the event of a request or for the defence of the rights of SITBACK MEDITERRANEA S.L. or Users.

Users may exercise the following rights in relation to their personal data: Access; Rectification; Erasure; Restriction of processing; Data portability and Objection.

To exercise these rights, you may send a written communication to SITBACK MEDITERRANEA S.L., Av. Salamanca 8, bajo derecha, 03003 Alicante, or to the following email address: hola@lockersalicante.com.

The User has the right to lodge a complaint with the Spanish Data Protection Agency if they deem it appropriate.

In the event of any conflict or discrepancy in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where applicable, will hear the case will be those provided for in the applicable legal regulations on competent jurisdiction, which, in the case of end consumers, will be the place of performance of the obligation or the domicile of the purchasing party.

All of this is without prejudice to the Customer’s right to refer the matter to the Consumer Arbitration Board in their area.

In the case of a sale made by a company, both parties submit to Spanish law and, expressly waiving any other jurisdiction, to the Courts and Tribunals of Alicante (Spain).

If any User has any questions about these general terms and conditions, please contact hola@lockersalicante.com